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My Location Is Not Correct

If your location does not update or is inaccurate, first you need to check if location services are properly enabled. The following steps are specific for Google Chrome. 

  • Open Google Maps and Hornet on two different tabs
  • In the lower-right corner of Google Maps, click on “Show Your Location”. If the website asks to know your location, click on “Allow”
  • The blue dot shows you where you are. Confirm if that this is your actual location
  • Try to access Hornet again if the location is correct and click on “Use my current location”
  • If your location is still inaccurate, in the address bar, click on the lock icon. The “Settings” will appear.
  • Find the "Location" option and select "Always allow on this site"
  • Refresh the page so the changes will be applied

 

If even after performing the above procedures your location is still wrong, here's what you can try: 

  • Update your browser
  • Make sure your Internet connection is working
  • Restart the computer

 

If you still experience any problems, feel free to contact us at feedback@gethornet.com. Alternatively, you can click on “Help”, in the lower-left corner of the screen, and fill in the form.

 

Want to join the Hornet Community? We would love to have you! Come on board here.

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