This indicates a connection problem. We recommend switching to a different internet source, such as another Wi-Fi network or mobile data, to resolve the issue.
If the problem persists, try quitting the app and reopening it. This can often help re-establish the connection.
Still need help? Email us at hornetlive@hornet.com. Please include your username so we can find your account faster. It appears on your profile page, at the top center of the screen, and begins with the “@” symbol.